FAQs

1. Do you sell gift certificates? 
Yes, JS Noor gift certificates are available for purchase. Please contact our staff at 1.562.676.4367 or info@jsnoor.com.

2. How do I tell counterfeit JS Noor pieces?
JS Noor pieces contain our hallmark, metal hallmarks, and be received with a Certificate of Authenticity. Please contact our staff at info@jsnoor.com with any questions or to report a possible counterfeit.

3. How do I submit a repair?
For any repair inquiries, please contact the original store where the item was purchased or our staff at 1.562.676.4367 or by email at info@jsnoor.com.

4. Does JS Noor offer gift wrapping? 
All packages will arrive gift wrapped and in our exclusive packaging. You may also include a personalized note that will appear on a JS Noor note card to be included in your order package. Please provide the message during checkout.

5. Does JS Noor offer engraving?
Yes, engraving is available for certain items. Please contact our staff at info@jsnoor.com or 1.562.676.4367, Monday - Friday 9am-5pm PST for pricing and availability.

6. Can JS Noor size an item?
Yes, all stock ring sizes are 6.5 for women and men’s size 10. We will size up or down up to 1.5 sizes. Rings ordered in women's size 8.5+ and men's 11+ are subject to a 10% size fee increase. Sizing takes 3-5 business days in addition to shipping time. The first ring sizing is at no cost to you. Should a re-size occur there is a $75.00 fee. All ring sizes under 5 and over 11.5 will need to be placed as a special order and shipped in 4-6 weeks. Some rings cannot be sized and noted. These will need to be placed as a special order. For all bracelet sizing's, please contact our staff at info@jsnoor.com.

7. What if an item is out of stock?
Items not on hand at time of order will ship approximately 4-6 weeks after the receipt of your order. You will receive confirmation of shipment when the order is sent.If you need your jewelry sooner, please contact us to see how quickly we can accommodate you. Expedition fees may apply.

8. What is your warranty? 
We warranty the craftsmanship of our jewelry for life. To preserve our warranty, only an authorized JS Noor Jeweler can resize, modify, repair, or work on your item. Please contact us to arrange any repairs at 1.562.676.4367 or info@jsnoor.com.

9. Are you hiring?
Please send all resumes/cv to info@jsnoor.com.

10. How do I receive help or advice?
We welcome you to contact our staff at 1.562.676.4367, Monday - Friday 9am-5pm PST or by email at info@jsnoor.com.